Privacy Policy

When you place an order or create an account with YZE⅄, we collect:

• Full name
• Email address
• Phone number
• Delivery address (governorate, city, street)
• Order history

We do not collect or store payment card information — all orders are Cash on Delivery.

Your data is used exclusively for:

• Processing and delivering your orders
• Sending order confirmation and shipping updates via email
• Customer support and responding to enquiries
• Improving our products and services (aggregate, anonymised data only)

By providing your phone number, you consent to receiving order-related messages via WhatsApp if you initiate contact with us through that channel. We will not send unsolicited marketing messages via WhatsApp.

We do not sell, rent, or share your personal data with third parties for marketing purposes. Your data may be shared with:

• Courier companies (name, address, phone) solely for delivery purposes
• Email service providers for transactional emails
• Our hosting and infrastructure providers (under strict confidentiality obligations)

We retain your personal data for as long as necessary to fulfil our legal and contractual obligations, or until you request deletion.

You have the right to:

• Request access to the data we hold about you
• Request correction of inaccurate data
• Request deletion of your personal data

To exercise any of these rights, contact us via WhatsApp or email at hello@yzey.com. We will respond within 14 days.

We take reasonable technical and organisational measures to protect your data against unauthorised access, loss, or misuse. However, no internet transmission is completely secure and we cannot guarantee absolute security.